Order Cancellation Policy
Last Updated: October 16, 2026
This Order Cancellation Policy explains how to request cancellation of an order placed through https://liorrune.com. It describes our order cancellation procedures, how we review requests, and how refunds are handled. This policy does not limit any rights or remedies available to consumers under applicable law.
1. Cancellation Eligibility
Orders That Have Not Shipped
You may contact us to request cancellation before your order has shipped. We will review the order status and determine whether cancellation can be completed.
Please submit your request as soon as possible because orders may enter processing or shipping shortly after they are placed. We cannot guarantee that every cancellation request can be completed through our standard cancellation process.
A cancellation request is generally considered complete when we confirm the cancellation. However, this confirmation procedure does not override any cancellation rights or other protections that apply under applicable law.
Orders That Have Already Shipped
Once an order has shipped, it generally cannot be canceled through our standard order cancellation process.
If you no longer wish to keep an item after shipment, please review our Returns and Refunds Policy for information about return eligibility, return procedures, and applicable refunds.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
2. How to Request a Cancellation
To request cancellation, please email us at service@liorrune.com or contact our customer service team by phone as soon as possible.
For email requests, we recommend using “Order Cancellation Request” as the subject line.
Please provide the following information so we can identify your order:
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Order number.
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Name used when placing the order.
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Email address associated with the order.
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Additional information reasonably necessary to verify the order, if requested.
For your security, do not send your full payment card number, card security code, account password, or other unnecessary sensitive information.
Email: service@liorrune.com
Phone: +1 (414) 603-6526
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
3. Cancellation Review and Confirmation
After receiving your request, our customer service team will review the available order information and check whether the order has already shipped.
If cancellation can be completed, we will confirm the result with you. If the order has already shipped or cannot be canceled through our standard process, we will explain the available next steps, including any applicable return procedures.
Please note that:
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Cancellation requests are subject to order status and applicable legal requirements.
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We do not guarantee that every request can be completed before shipment.
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We will communicate the outcome of your request using the contact information associated with your order, where appropriate.
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If we cannot ship an order within the applicable promised time, we will provide any delay notice and cancellation or refund options required by applicable law.
4. Refunds for Approved Cancellations
When a cancellation is approved, we will initiate the applicable refund promptly and within any timeframe required by applicable law.
Where supported by the payment provider, refunds will be returned to the original payment method. If the original payment method cannot be used, we will handle the refund in accordance with applicable legal requirements and the payment provider's procedures.
The time needed for us to initiate a refund may differ from the time needed for the funds to appear in your account. Processing and posting times can vary depending on the payment method, payment provider, card issuer, or financial institution.
If your refund has been initiated but has not appeared in your account, you may contact your payment provider or financial institution for additional information.
Refunds will be handled consistently with our Returns and Refunds Policy and applicable law. We will not impose a cancellation fee or administrative charge unless it has been properly disclosed and is legally permitted.
5. Shipping Delays and Legally Required Cancellations
We make reasonable efforts to ship orders within the time stated on our website or otherwise communicated to customers.
If we become unable to ship an order within the applicable promised timeframe, we will provide the required notice and explain the available options. Depending on the circumstances and applicable law, these options may include agreeing to a revised shipping date or canceling the order for a refund.
If an order must be canceled because we cannot fulfill it in accordance with applicable requirements, we will notify the customer and issue the required refund within the legally applicable timeframe.
This section is intended to explain our procedures and does not replace any mandatory requirements under applicable law.
6. Returns for Orders That Have Already Shipped
If your order has already shipped and you wish to return it after delivery:
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Wait for delivery, unless applicable law provides otherwise.
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Review our Returns and Refunds Policy.
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Follow the return request and refund procedures described in that policy.
Return eligibility and available remedies depend on the applicable policy, the circumstances of the order, and any rights provided by law. The fact that an order has shipped does not waive any consumer rights that may apply.
7. Contact Us
If you have questions about this policy, need to check a cancellation request, or want to ask about a refund, please contact us using the details below.
Website: https://liorrune.com
Email: service@liorrune.com
Phone: +1 (414) 603-6526
Mailing Address: 7245 S 76th St #136, Franklin, WI 53132, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
For faster assistance, we recommend contacting us by email and including your order number.
8. Policy Updates
We may update this Order Cancellation Policy from time to time to reflect changes to our business procedures, services, or applicable legal requirements. The “Last Updated” date at the top of this page indicates when the policy was most recently revised.
Any updated policy will be published on this page. Changes will not override rights or obligations that apply under applicable law.