Shipping policy

Last Updated: October 16, 2026

This Shipping Policy explains how orders placed on https://liorrune.com are processed, shipped, and delivered within the United States. Please review this policy before completing your purchase.

Shipping Destinations

Liorrune currently offers shipping within the United States, subject to carrier availability and applicable delivery restrictions.

Delivery availability may vary depending on the destination address, product dimensions, shipping requirements, and carrier service coverage. Some locations, including certain remote areas, P.O. boxes, military addresses, U.S. territories, and other locations with special delivery requirements, may not be eligible for delivery.

If we cannot ship an order to the address provided, we will contact you when reasonably possible to explain the available options. These options may include providing an eligible alternative address or canceling the affected order and issuing any refund required by applicable law.

International shipping is not currently included in our stated shipping coverage.

Shipping Fees

Our standard shipping fees are based on the qualifying order value:

• Orders under $78.25: $7.25 standard shipping fee.

• Orders of $78.25 or more: Free standard shipping.

The applicable shipping fee will be displayed at checkout before you complete your purchase. Please review the shipping fee, applicable taxes, and final order total before submitting your order.

The qualifying order value is calculated according to the rules applied at checkout. Any applicable exclusions, additional shipping charges, or special delivery costs will be disclosed before you place your order.

An order with a qualifying value of exactly $78.25 meets the free standard shipping threshold.

Shipping charges for products requiring special handling or delivery arrangements, if applicable, will be disclosed before the order is completed.

Order Processing Time

Orders generally require 1–3 business days to process before they are handed over to a shipping carrier.

Processing may include order verification, payment confirmation, inventory preparation, packing, and other steps necessary to prepare an order for dispatch.

Processing time is separate from transit time. An order that requires 1–3 business days to process will not necessarily arrive within that period.

Processing begins after the order has been received and the information necessary to process it is available. Weekends and applicable holidays may not count as business days.

Payment verification, inventory availability, severe weather, and other operational circumstances may affect processing times.

If we become aware that an order cannot be shipped within the applicable promised timeframe, we will provide any required delay notice and applicable cancellation or refund options in accordance with the law.

Shipping Methods and Estimated Delivery Times

We use designated shipping carriers, including DHL and UPS, depending on the order, product, destination, and available carrier services.

The carrier assigned to your shipment may vary. The available shipping method will depend on the requirements of your order and the services available for your destination.

Our estimated transit time is 5–8 business days after dispatch, beginning when the carrier receives the package and starts transportation.

This estimate does not include order processing time.

The typical estimated timeframe from order placement to delivery is approximately 6–11 business days, based on the following estimates:

• Order processing: 1–3 business days.

• Transit after dispatch: 5–8 business days.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may be affected by carrier operations, weather conditions, holidays, destination accessibility, and other circumstances.

We do not promise delivery by a specific date unless that date has been expressly confirmed for your order.

Order Tracking

When tracking information becomes available after dispatch, we will send a shipping confirmation email containing the tracking number or other available shipment details.

You can use the relevant carrier's tracking service to check the status of your package.

Tracking information may take some time to appear or update after the package has been handed over to the carrier.

If you do not receive a shipping confirmation, cannot access your tracking information, or notice that tracking has not updated for an extended period, please contact us by email or call us during our customer service hours.

Please provide your order number and any available tracking details so that we can review the shipment and assist you.

Shipping Delays

Our estimated transit time of 5–8 business days is not a guarantee of delivery.

Shipments may take longer because of carrier disruptions, severe weather, holidays, address-related issues, or other unexpected circumstances.

If your package has not arrived after the estimated transit period, please contact us with your order number, tracking number, and latest tracking status, where available.

We will review the available information and, where appropriate, work with the carrier to investigate the delay and explain the next steps.

If we cannot ship an order within the applicable promised timeframe, we will provide any notices and options required by applicable law. Depending on the circumstances, these may include agreeing to a revised shipping timeframe or canceling the order and receiving a refund.

A shipping delay does not automatically eliminate any rights you may have under applicable law.

Damaged, Lost, or Missing Packages

Damaged Items

If an item arrives damaged, please contact us as soon as reasonably possible by emailing service@liorrune.com.

Please include your order number, a description of the damage, and photographs of the item and packaging, if available.

We will review the information and handle the issue in accordance with our Returns and Refunds Policy and applicable law. Depending on the circumstances, an appropriate resolution may include a refund or another legally available remedy.

Where reasonably possible, please retain the item and its packaging until you have contacted us and received instructions. Do not retain or handle any item if doing so would create a safety risk.

Lost Packages

If tracking suggests that a package may be lost, or its status has not changed for an extended period, please contact us with your order number and available tracking details.

We will review the tracking information and, where appropriate, seek additional information from the carrier.

After assessing the circumstances, we will explain the available next steps and provide an appropriate resolution consistent with our policies and applicable law.

A replacement or refund is not automatic in every case. However, an investigation will not be used to unreasonably delay a remedy required by law.

Packages Marked as Delivered but Not Received

If the carrier marks your package as delivered but you have not received it, we recommend checking the delivery location, any designated safe place, and whether a household member, building manager, or another authorized person may have accepted the package.

If you still cannot locate the package, please contact us with your order number and tracking information.

We will review the available details and assist with further checks where appropriate.

These suggested checks do not waive or limit any rights you may have under applicable law.

Shipping Address Changes

If you need to change your shipping address, email service@liorrune.com as soon as possible. Include your order number and the corrected address.

Whether an address change can be made depends on the order's processing status and the carrier's available options. We cannot guarantee that a requested change will be possible, particularly after dispatch.

If the address provided is incorrect or incomplete, we will review the circumstances and available carrier information before determining the appropriate next steps.

Any responsibility for additional costs or losses will depend on the circumstances and applicable law and will not be determined solely by this policy.

Order Cancellations

If your order has not yet been dispatched, you may contact us to request cancellation. Please provide your order number so that we can check the order status.

If cancellation is accepted before dispatch, we will cancel the order and issue any refund due in accordance with applicable law.

Once an order has been dispatched, cancellation through our ordinary shipping process may no longer be possible. However, dispatch does not by itself eliminate any applicable right to withdraw from a purchase, return an item, or receive a refund.

If we cannot ship an order within the applicable promised timeframe, we will provide any required notice and cancellation or refund options in accordance with applicable law, including the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule where applicable.

For further information about returns, refunds, and eligible cancellations, please review our Returns and Refunds Policy.

Taxes and Other Charges

Applicable sales taxes and other legally required taxes will be calculated according to the rules that apply to your order and destination.

Any applicable tax and shipping charges shown at checkout should be reviewed before completing your purchase.

The final tax amount may vary depending on the shipping destination, the products purchased, and applicable tax requirements. We do not represent that every federal, state, or local tax is included in the displayed product price before checkout.

This policy currently covers shipping within the United States. Ordinary domestic shipments do not automatically involve international customs clearance.

International shipping and cross-border customs arrangements are not currently included in our stated shipping coverage. If international shipping becomes available, we will provide applicable information about import duties, customs procedures, taxes, and additional charges before accepting such orders, as required by law.

We do not promise that international customs fees will be covered or waived.

Contact Us

If you have questions about order status, shipping fees, delivery estimates, shipping delays, damaged items, missing packages, or address changes, please contact us using the details below.

Email: service@liorrune.com

Phone: +1 (414) 603-6526

Mailing Address:

7245 S 76th St #136
Franklin, WI 53132
United States

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM Central Time.

Please include your order number when contacting us about an existing order. We will review your inquiry and respond as reasonably practicable based on the information available and the nature of the issue.